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Record Family Wines

Frequently Asked Questions:
Wine Club

  1. When will I be charged for my shipment?
  2. Can I choose the wines for my shipment?
  3. What is the cost to join the Wine Club?
  4. How do I update my credit card information?
  5. What states can you ship to?
  6. What is your cancellation policy?
  7. Do I have to sign for my wine?
  8. When will shipments be delivered?

When will I be charged for my shipment?

Your credit card will be charged the week prior to scheduled shipment. Please make sure your credit card information is up to date to avoid delays. 

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Can I choose the wines for my shipment?

Yes! We are pleased to offer a customization option for our Wine Club members. You will receive an email prior to your shipment with the wines that are scheduled to be included. You will have a period of time to modify your shipment so that you get exactly what you want! If you do not make any changes to the scheduled shipment, you will receive the defualt selections.

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What is the cost to join the Wine Club?

There is no cost to join the club! You will automatically be eligible for membership benefits when you sign up.

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How do I update my credit card information?

You can update your account profile at anytime by logging in to the Manage Account page of the website.
 

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What states can you ship to?

At this time, we only ship to California and Florida. We are working on aquiring permits to ship to other states, so please check back often to see if we can ship to you!

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What is your cancellation policy?

If you wish to cancel a wine club membership, you must do so in writing at least 30 days prior to the next scheduled shipment. Once your card has been billed for a scheduled shipment, it cannot be cancelled.

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Do I have to sign for my wine?

Yes, due to shipping laws, the signature of a person 21 or older will be required at the time of delivery. We recommend you ship to a business address to avoid missed deliveries.

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When will shipments be delivered?

Wine Club shipments will be sent out in Spring and Fall. Typically, we send them in April and October, but can vary due to weather, release dates, etc.

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